Welcome to My Wild Tails. These Terms of Service (“Terms”) govern your use of mywildtails.com (the “Site”) and any purchase you make through it. By accessing the Site or placing an order, you agree to these Terms. Last updated: July 26, 2026.
Eligibility & Accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately of any unauthorized use.
Products & Pricing
All prices are listed in USD and may change without notice. We make every effort to display products and pricing accurately, but errors can occur — if an item is listed at an incorrect price or with incorrect information, we reserve the right to cancel the affected order and issue a full refund. Product images are for illustration; slight variations in color or packaging may occur.
Orders & Payment
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order — for example, due to suspected fraud, stock unavailability, or pricing errors. Payment is collected at checkout through our secure payment processors. You represent that you are authorized to use the payment method provided.
Shipping, Returns & Refunds
Shipping timelines and costs are described in our Shipping Policy. Returns and refunds are governed by our Returns & Refunds Policy. Risk of loss passes to you upon our delivery of the order to the carrier.
Product Use & Pet Safety
Our products are intended for pets as described on each product page. Always supervise your pet with new toys, treats, and accessories, and follow any usage or feeding guidelines provided. Information on the Site is not veterinary advice — consult your veterinarian for questions about your pet’s health, diet, or behavior.
Intellectual Property
All content on the Site — including the My Wild Tails name, logo, text, graphics, and images — is owned by or licensed to us and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written permission.
Acceptable Use
You agree not to use the Site for any unlawful purpose, to interfere with its operation, to attempt unauthorized access to any systems, or to submit false or misleading information.
Disclaimers & Limitation of Liability
The Site and all products are provided “as is” and “as available” without warranties of any kind beyond those required by law or expressly stated by the manufacturer. To the fullest extent permitted by law, My Wild Tails shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, and our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless My Wild Tails and its owners, employees, and partners from any claims arising out of your misuse of the Site or violation of these Terms.
Governing Law
These Terms are governed by the laws of the United States and the state in which My Wild Tails operates, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of that jurisdiction.
Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with its “Last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Reach us through our Contact Us page.
