At My Wild Tails, we work hard to get your pet’s essentials to your door quickly and safely. This policy explains how we process, ship, and deliver orders placed on mywildtails.com. Last updated: July 26, 2026.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM ET, or on weekends and holidays, begin processing the next business day. During peak seasons or promotional events, processing may take an additional 1–2 business days.
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Shipping Rates & Delivery Estimates
- Free Standard Shipping on all orders over $75 (5–7 business days).
- Standard Shipping for orders under $75: calculated at checkout (5–7 business days).
- Expedited Shipping: available at checkout for most addresses (2–3 business days).
Delivery estimates begin once your order has shipped, not when it is placed. Estimates are provided by our carriers and are not guaranteed; weather, carrier delays, and high-volume periods can affect delivery times.
Shipping Areas
We currently ship within the United States, including P.O. Boxes and APO/FPO addresses where the carrier permits. We do not ship internationally at this time — if you’d like us to ship to your country in the future, let us know through our contact page.
Order Changes & Address Corrections
Need to change your shipping address or cancel an order? Contact us as soon as possible. We can usually make changes before the order ships, but once a package is with the carrier we are unable to modify it. My Wild Tails is not responsible for orders delivered to an incorrectly entered address.
Lost, Delayed, or Damaged Packages
If your tracking shows no movement for more than 5 business days, or your package arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date). Keep all packaging and take photos of any damage — we’ll work with the carrier and make it right with a replacement or refund.
If tracking shows your package was delivered but you cannot locate it, please check with neighbors and your local carrier first, then reach out to us within 7 days so we can help investigate.
Questions?
We’re happy to help with anything shipping-related. Reach us any time through our Contact Us page.
