My Wild Tails (“we”, “us”, or “our”) operates mywildtails.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here. Last updated: July 26, 2026.

Information We Collect

• Information you provide: name, email address, shipping and billing address, phone number, and payment details when you place an order, create an account, subscribe to our newsletter, or contact us.
• Information collected automatically: IP address, browser and device type, pages viewed, and interactions with the Site, collected through cookies and similar technologies.
• Order history: products purchased, order value, and delivery details, used to provide customer support and improve our catalog.

How We Use Your Information

• To process and deliver your orders, send order confirmations, and provide tracking updates
• To respond to customer service requests and manage returns or refunds
• To send marketing emails you’ve opted into (you can unsubscribe at any time via the link in any email)
• To improve the Site, prevent fraud, and comply with legal obligations

Payments

Payments are processed by secure third-party payment providers (such as WooPayments, PayPal, Apple Pay, and Google Pay). We never store your full card number on our servers — payment data is handled directly by these processors in accordance with PCI-DSS standards.

Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run the store: payment processors, shipping carriers, email service providers, and analytics tools. These providers may only use your information to perform services for us. We may also disclose information when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use the Site. You can control or delete cookies through your browser settings; some features (like the shopping cart) may not work properly without them.

Data Retention & Security

We keep order and account information for as long as needed to provide our services and meet legal, tax, and accounting requirements. We use industry-standard safeguards — including SSL encryption — to protect your data, though no method of transmission over the internet is 100% secure.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise any of these rights, contact us through our Contact Us page and we’ll respond within 30 days.

Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Contact Us

Questions about this policy or your data? Reach us any time through our Contact Us page.