We want you and your pet to love every order. If something isn’t right, we make returns simple. This policy applies to purchases made on mywildtails.com. Last updated: July 26, 2026.

30-Day Easy Returns

You may return most items within 30 days of delivery for a full refund to your original payment method. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags, parts, and accessories included.

Non-Returnable Items

For the health and safety of pets, the following cannot be returned:

• Opened food, treats, or supplements
• Used grooming tools, bedding, or hygiene items
• Personalized or custom-made products
• Gift cards and clearance/final-sale items

If any of these items arrive damaged or defective, we will still replace or refund them — just contact us with photos within 7 days of delivery.

How to Start a Return

1. Contact us through our Contact Us page with your order number and the item(s) you’d like to return.
2. We’ll reply within 1–2 business days with return instructions and the return address.
3. Pack the item securely (the original packaging works best) and ship it back within 14 days of receiving instructions.

Please do not send returns without contacting us first — unauthorized returns may not be accepted.

Return Shipping Costs

If your return is due to our error (wrong, damaged, or defective item), we’ll cover the return shipping. For all other returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we can’t issue refunds for returns lost in transit.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

If more than 10 business days have passed since your refund was approved and it hasn’t appeared, check with your bank or card issuer first, then contact us and we’ll help track it down.

Exchanges

The fastest way to get a different size, flavor, or style is to return the original item for a refund and place a new order. For damaged or defective items, we’ll ship a replacement at no cost.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We’ll make it right with a replacement or full refund — no need to return the damaged item unless we ask.

Questions?

Our team is happy to help with any return or refund question — reach us via our Contact Us page.